Shipping Policy
Emma’s Choice Shipping Policy
At Emma’s Choice, we want your order to arrive safely and with as little hassle as possible.
Below you’ll find everything you need to know about processing, shipping, tracking and delivery.
1. Shipping Within Canada
We currently ship throughout Canada.
We offer free tracked standard shipping on all Canadian orders, unless otherwise stated during checkout.
There is no minimum order value required for standard shipping.
2. Order Processing
Orders are normally prepared for shipment within:
1–3 business days
Business days are Monday through Friday, excluding public holidays.
During particularly busy periods, product launches or holidays, processing may occasionally take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
3. Estimated Delivery Times
Most orders are expected to arrive within approximately:
5–15 business days
after processing and dispatch.
Delivery time depends on factors including:
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Your location within Canada
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The product ordered
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The fulfilment location
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The shipping carrier
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Seasonal demand
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Customs processing where applicable
Where a more specific delivery estimate is displayed on the product page or during checkout, that estimate should be considered the most relevant estimate for that order.
Please note that delivery times are estimates and are not guaranteed.
4. Multiple Packages
Emma’s Choice works with selected fulfilment partners and products may occasionally ship from different locations.
If you order multiple items, your order may therefore arrive in more than one package.
You will not be charged additional standard shipping fees if we divide your order into multiple shipments.
Where available, separate tracking information will be provided for each package.
5. Tracking Your Order
Once your order has shipped, we will send you a confirmation email containing your tracking information.
Please allow up to several business days for tracking information to begin showing movement after the tracking number has been created.
Tracking updates are provided by the shipping carrier and may occasionally take time to refresh.
If your tracking has not updated for an extended period, contact us at:
and we will be happy to investigate.
6. International Fulfilment
Some Emma’s Choice products may be fulfilled by international logistics partners.
This allows us to curate and offer products from different suppliers while keeping our collection flexible.
As a result, some packages may originate outside Canada.
We carefully select shipping options based on reliability, tracking availability, delivery time and cost.
7. Customs, Duties and Taxes
Depending on the origin of the shipment and the shipping method used, customs duties, import taxes or carrier-related charges may apply.
Where duties and taxes are included in the shipping method or price, no additional payment will be required from you.
Where they are not included, any mandatory import charges imposed by Canadian authorities or the delivery carrier may be the responsibility of the recipient.
We aim to use shipping methods that minimize unexpected costs wherever reasonably possible.
If you are unsure about potential charges for a particular order, contact us before purchasing at:
8. Delivery Delays
Although most orders arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.
These may include:
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Customs inspections
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Severe weather
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Carrier delays
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High-volume holiday periods
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Transportation disruptions
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Remote delivery locations
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Incorrect or incomplete delivery information
If your order appears significantly delayed, please contact us and we will investigate the shipment with our fulfilment or delivery partner.
9. Lost Packages
If tracking indicates that your package may have been lost in transit, contact:
We will investigate the shipment.
If the package is confirmed as lost, we will provide an appropriate solution, which may include:
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A replacement shipment, or
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A refund
depending on the circumstances and product availability.
10. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot find it, please first:
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Check around your property and delivery location
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Ask household members
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Check with neighbours where appropriate
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Check any community mailbox or designated pickup point
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Contact the delivery carrier
If you still cannot locate the package, please contact us.
We will help investigate the delivery where reasonably possible.
11. Incorrect Shipping Address
Please carefully check your shipping information before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, contact us immediately at:
We will do our best to correct the address before fulfilment, but we cannot guarantee changes once an order has entered processing or has been dispatched.
If a package is returned, lost or requires reshipping because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by law.
12. Refused or Unclaimed Packages
If a package is:
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Refused at delivery
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Not collected from a pickup point
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Returned because delivery attempts were unsuccessful
please contact us.
Any shipping or handling costs charged to Emma’s Choice as a result may be deducted from a refund where permitted by applicable law.
13. Order Changes and Cancellations
We process orders as quickly as possible.
If you need to change or cancel your order, contact us immediately at:
We will always try to help, but changes or cancellations cannot be guaranteed once fulfilment has started.
If your order has already shipped, our Returns & Refund Policy will apply after delivery.
14. Peak Periods
During periods such as:
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Black Friday
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Cyber Monday
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Christmas
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Major promotional campaigns
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Public holidays
processing and delivery may take longer than usual due to increased volumes across fulfilment centres and shipping carriers.
We recommend ordering early when you need an item by a specific date.
15. Delivery to Remote Areas
Orders to remote or rural Canadian locations may require additional delivery time.
Some carriers may also transfer packages to a local postal provider for final-mile delivery.
Any available tracking information will continue to be provided.
16. Questions About Your Order
If you have any questions about shipping or the status of your order, please contact our Customer Care team.
Emma’s Choice Customer Care
Email: info@emmas-choice.com
Please include your order number so we can assist you as quickly as possible.